Your privacy matters to us. This page explains exactly what personal data Crickex VIP collects, why we collect it, how we use it, and what rights you have over your own information. We keep things plain and honest — no legal jargon where it can be avoided.
Crickex VIP is built on trust. Here are the six core principles that guide how we collect and protect your personal information.
All data transmitted between your device and Crickex VIP is encrypted using SSL/TLS. Your financial details and personal information are never stored in plain text on our servers.
Crickex VIP does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within our platform and trusted service partners only.
You can request access to your data, ask us to correct inaccuracies, or request deletion at any time. Your rights over your own information are real and we take them seriously.
We only collect the data we genuinely need to operate the platform, verify your identity, and process your transactions. We do not collect data for the sake of it.
We do not keep your data indefinitely. Retention periods are defined by legal requirements and operational necessity. When data is no longer needed, it is securely deleted.
If there is ever a data breach that affects your personal information, Crickex VIP will notify you promptly and clearly explain what happened and what steps we are taking.
Crickex VIP ("we", "us", "our") operates the online gaming and sports betting platform available at crickex-vip.org and through the Crickex VIP mobile application. We are the data controller responsible for the personal information you provide when using our platform.
This Privacy Policy applies to all users of the Crickex VIP platform, including registered players, visitors to the website, and users of the mobile app. It explains how we collect, use, store, and protect your personal data, and what rights you have in relation to that data.
This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. Together, these documents form the full agreement between you and Crickex VIP.
If you have any questions about this Privacy Policy or how Crickex VIP handles your data, contact us at [email protected]. We aim to respond to all privacy-related enquiries within 72 hours.
Crickex VIP collects personal data in order to operate the platform, verify your identity, process transactions, and comply with legal obligations. The categories of data we collect include the following.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and identity verification |
| Contact Data | Email address, mobile number | Account communication, support, notifications |
| Financial Data | bKash/Nagad/Rocket account reference, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud prevention |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform improvement, responsible gaming monitoring |
| Communications Data | Live chat transcripts, email correspondence | Support quality, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Sending relevant promotions to consenting players |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.
Crickex VIP collects personal data through the following channels:
Crickex VIP uses your personal data only for legitimate purposes that are necessary to operate the platform and serve you as a player. We do not use your data in ways that are inconsistent with the purposes described in this policy.
You can opt out of promotional communications at any time by updating your preferences in your account settings or by contacting our support team. Opting out of marketing does not affect your ability to use the platform.
Crickex VIP processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Crickex VIP does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
All third parties with whom we share your data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.
Crickex VIP never shares your personal data with advertisers or marketing companies. We do not use your data to build advertising profiles or to target you with third-party ads.
Crickex VIP uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the functionality of certain features on the Crickex VIP platform. Essential cookies cannot be disabled as they are required for the platform to operate securely.
Crickex VIP retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing preferences | Until opt-out or account closure | Consent management |
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained for longer periods for statistical and analytical purposes.
As a user of Crickex VIP, you have a number of rights in relation to your personal data. These rights are described below. To exercise any of these rights, contact us at [email protected] with your request and we will respond within 30 days.
Request a copy of the personal data Crickex VIP holds about you, along with information about how it is used.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Ask us to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
Receive a copy of your data in a structured, machine-readable format so you can transfer it to another service.
Object to processing of your data for direct marketing purposes or where processing is based on our legitimate interests.
Some rights are subject to limitations where we have a legal obligation to retain or process your data. We will always explain clearly if a limitation applies to your specific request.
Crickex VIP takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately so we can take action to protect your account.
In the event of a data breach that poses a risk to your rights and freedoms, Crickex VIP will notify affected users promptly and clearly, explaining what happened and what steps we are taking to address it.
Crickex VIP is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform in any way.
If we become aware that we have inadvertently collected personal data from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Crickex VIP, please contact us at [email protected] so we can investigate and take appropriate action.
Crickex VIP may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on the platform.
The updated policy will take effect from the date stated at the top of the page. Your continued use of the Crickex VIP platform after that date constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crickex VIP handles your personal data, please get in touch with our team. We are available around the clock and take all privacy enquiries seriously.
We aim to respond to all privacy-related requests within 30 days. For complex requests, we may need additional time, in which case we will inform you of the expected timeline.
Now that you know how Crickex VIP protects your privacy, create your account and enjoy cricket betting, live casino, and top slots — all in Bangladeshi Taka, with your data in safe hands.
18+ only. Gambling involves financial risk. Please play responsibly.